Bob Thomas runs his own User Research Consultancy and is an Adjunct Professor in the Brandeis Graduate Professional Studies program. Previously, he was Director of User Research at Liberty Mutual Insurance, where he worked for 12 years building a user research practice and managing a team of 10 user researchers and interns. His background includes user experience research, usability testing, graphic design, and product management. He has 25 years of experience in the technology industry.

Bob has presented at local, national, and international UXPA conferences. Previously, he was President of UXPA Boston and served 6 years on the Board of Directors. Bob holds an MS in Human Factors in Information Design from Bentley University, and an MBA in International Business and Marketing from Suffolk University.