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avatar for Susan Mercer

Susan Mercer

TripAdvisor
Sr. Manager, Research & Usability
Needham, MA
Susan has over 20 years of experience in UX, and has worked as a developer, designer, web producer, product manager, and now a user researcher. Until recently, she was a Principal User Researcher at Insulet Corporation, where she works with Type 1 diabetic patients to understand their needs and desires, then translates that into actionable recommendations to improve medical devices.
She is passionate about using creative methods to uncover what users really need, instead of what they say they want.
Susan is a former UXPA Boston Board member and an Adjunct Faculty member in Bentley University’s Human Factors in Information Design program.