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avatar for Jessica Rios

Jessica Rios

Harvard Law Library
Service Design and Assessment Librarian
Greater Boston Area
UX and service design in higher education and libraries
Thursday, May 10
 

8:30am EDT

Welcome & Opening Keynote - UXPA Boston: Today & Tomorrow BallroomDan Berlin

9:15am EDT

Interactive Journey Maps: Take your design & strategy deliverables to the next level! Back Bay C/DJennifer Briselli

10:15am EDT

Drawing Insights: Bringing Co-Creation to an Enterprise Context Back Bay A/BHilary Dwyer • Aaron Hatley • Timothy Hicks • Yogesh Moorjani • Neha Raghuvanshi • Whitney Roan • Priya Shetye

11:15am EDT

Building Your Benchmark: How to Measure UX for Product Impact Over Time Back Bay A/BJennifer Otto • Paul Sisler • Yina Li Turchetti

12:00pm EDT

Lunch Constitution

1:00pm EDT

The Wallflower's Guide to Selling Your Soft Skills (or To Surviving Behavioral Interviews) Liberty B/CKelly Moeller • Bryn Schockett

2:00pm EDT

Research is a team sport! Implementing an interviewing workshop to raise customer empathy Back Bay C/DHilary Dwyer • Elizabeth Quigley

2:45pm EDT

Coffee Break Constitution

3:15pm EDT

Listen up! Improving your listening skills and awareness Back Bay A/BKaren Bachmann

4:15pm EDT

Participatory Paradigm Shifts: Workshop Methods to Design Innovative Products and Services Back Bay A/BLisa Otto

5:15pm EDT

Research + Psychology = Magic: How to Plan and Analyze Research with the COM-B Model of Behavior Change Back Bay A/BAmy Bucher, Ph.D.
 

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