Cameron Brown-Cross, Amanda Holmes, & Stuti Jhaveri - Voice Visualization: A New Tool for Testing Voice User Interfaces (
Feedback Survey)
Voice user interfaces have gained popularity in recent years, however usability testing methods have traditionally been optimized for the graphical user interface. Researchers must then adapt existing methods or invent their own in order to accommodate the challenges unique to voice-only systems. Our team will share our success in combining an adaptation of the Retrospective Walkthrough with a tool of our own, Voice Visualization, when conducting testing of an Alexa Skill application. Voice Visualization offers a method of translating a user’s experiences with voice into a physical artifact. This artifact can be used to explore emotion, trust, and confidence in an interface. We will share our methodology and present select results from our testing experiences in order to highlight Voice Visualization’s value as a tool for usability researchers exploring voice.
Margot Lieblich - Getting UX out of NPS (
Feedback Survey)
The Net Promoter Score (NPS) is becoming an increasingly popular metric for businesses to measure anything from customer interactions with the support team to overall brand loyalty. As UX professionals, it is important to understand what this tool is and how we might leverage it to drive buy-in for user research and design initiatives within our companies. As many know, however, the NPS system is not without its drawbacks. In this 10 minute talk, I will outline an overview of NPS, focusing on its foundational goal of drawing negative feedback to identify target areas within a product, as well as the ways it is commonly used (yearly "big batch" surveys vs continuous surveys). I'll consider different arguments regarding whether the system produces valid and informative results. After discussing several criticisms of the system, I'll end with a few tips for how to make the most out of your NPS survey.
Louise Chapman - Inclusive design, Dyslexia, and Usability (
Feedback Survey)
My ten-minute talk will be on testing and the approach to someone who is dyslexic. I want to touch on sub-topics when it comes to testing and creating inclusive design when it comes to dyslexia. I will also use my own story as a Graduate UX student who happens to be dyslexic and how my approach so far to even task I have encountered in my classes and how I might have to approach even those differently. The talk will be full of firsthand information and personal antidotes on being a UX student who is also dyslexic. I want to leave the audience thinking about how to do inclusive designs with not only users in mind that are dyslexic but also colleagues who may be too.
