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Thursday, May 10 • 3:15pm - 4:00pm
10-Minute Talks - Students

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Cameron Brown-Cross, Amanda Holmes, & Stuti Jhaveri - Voice Visualization: A New Tool for Testing Voice User Interfaces (Feedback Survey)
Voice user interfaces have gained popularity in recent years, however usability testing methods have traditionally been optimized for the graphical user interface. Researchers must then adapt existing methods or invent their own in order to accommodate the challenges unique to voice-only systems. Our team will share our success in combining an adaptation of the Retrospective Walkthrough with a tool of our own, Voice Visualization, when conducting testing of an Alexa Skill application. Voice Visualization offers a method of translating a user’s experiences with voice into a physical artifact. This artifact can be used to explore emotion, trust, and confidence in an interface. We will share our methodology and present select results from our testing experiences in order to highlight Voice Visualization’s value as a tool for usability researchers exploring voice.

Margot Lieblich - Getting UX out of NPS (Feedback Survey)
The Net Promoter Score (NPS) is becoming an increasingly popular metric for businesses to measure anything from customer interactions with the support team to overall brand loyalty. As UX professionals, it is important to understand what this tool is and how we might leverage it to drive buy-in for user research and design initiatives within our companies. As many know, however, the NPS system is not without its drawbacks. In this 10 minute talk, I will outline an overview of NPS, focusing on its foundational goal of drawing negative feedback to identify target areas within a product, as well as the ways it is commonly used (yearly "big batch" surveys vs continuous surveys). I'll consider different arguments regarding whether the system produces valid and informative results. After discussing several criticisms of the system, I'll end with a few tips for how to make the most out of your NPS survey.

Louise Chapman - Inclusive design, Dyslexia, and Usability (Feedback Survey)
My ten-minute talk will be on testing and the approach to someone who is dyslexic.  I want to touch on sub-topics when it comes to testing and creating inclusive design when it comes to dyslexia. I will also use my own story as a Graduate UX student who happens to be dyslexic and how my approach so far to even task I have encountered in my classes and how I might have to approach even those differently. The talk will be full of firsthand information and personal antidotes on being a UX student who is also dyslexic. I want to leave the audience thinking about how to do inclusive designs with not only users in mind that are dyslexic but also colleagues who may be too.

avatar for Cameron Brown-Cross

Cameron Brown-Cross

Graduate Student, Bentley University
Hello! I'm Cameron! I'm a full-time graduate student and proud member of Bentley University's Human Factors in Information Design program. ​I'm fairly new to UX, but I am constantly on the lookout for opportunities to improve. I am excited to apply my prior background in psychology... Read More →
avatar for Amanda Holmes

Amanda Holmes

Student, Bentley University
avatar for Stuti Jhaveri

Stuti Jhaveri

Student, Bentley University
I'm a recent graduate from Bentley looking for exciting UX Design opportunities. In my previous life, I was a Production Designer, i.e. I designed, built and styled sets for TV shows and ad films in Mumbai, India. I have special love for spatial design, interior decoration, cats... Read More →
avatar for Margot Lieblich

Margot Lieblich

Research Lead, HubSpot
After stumbling into a design thinking workshop while working in healthcare IT, I found my passion in the field of UX and design research. Since that happy accident, I've gone on to complete my Master's in Human Factors and Information Design at Bentley University and currently work... Read More →
avatar for Louise Padilla

Louise Padilla

graduate student, northeasteen university
Graduate student at Northeastern University. In my third quarter pursuing my masters in Digital Media with a concentration in Interactive media and a professional track of Usability and development.

Thursday May 10, 2018 3:15pm - 4:00pm EDT
Commonwealth (Upstairs)