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Thursday, May 10 • 2:00pm - 2:45pm
User Research with People with Disabilities: What you Need to Know

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Even though standards and guidelines such as WCAG 2.0 need to be followed to ensure an accessible experience, compliance does not equal usability and a superior user experience. As we all know, we need to get our designs and products in front of real people and iterate on their feedback. People with disabilities make up approximately 15% of the population. In addition, the percentage of older users is also growing as demographic trends shift. It is important that UX professionals can include these populations in user research in order to ensure a wide range of feedback is taken into account.

Working with participants with disabilities may seem overwhelming. Where you do get these types of participants? How do you accommodate their special equipment? What about moderating and interviewing? What should you avoid saying or doing so you don’t offend? In this talk I will answer these questions and others so user research professionals are equipped to gather feedback from participants with diverse abilities including visual, motor, and cognitive disabilities.

avatar for Peter McNally

Peter McNally

Senior Consultant, Bentley University User Experience Center
Peter McNally is a Senior UX Consultant at the User Experience Center. Pete has more than 20 years’ experience in usability, information architecture, accessibility, and software engineering. His current areas of interests include the intersection of user experience (UX) and customer... Read More →

Thursday May 10, 2018 2:00pm - 2:45pm EDT
Back Bay A/B