UXPA Boston Conference 2018

Even though standards and guidelines such as WCAG 2.0 need to be followed to ensure an accessible experience, compliance does not equal usability and a superior user experience. As we all know, we need to get our designs and products in front of real people and iterate on their feedback. People with disabilities make up approximately 15% of the population. In addition, the percentage of older users is also growing as demographic trends shift. It is important that UX professionals can include these populations in user research in order to ensure a wide range of feedback is taken into account.

Working with participants with disabilities may seem overwhelming. Where you do get these types of participants? How do you accommodate their special equipment? What about moderating and interviewing? What should you avoid saying or doing so you don’t offend? In this talk I will answer these questions and others so user research professionals are equipped to gather feedback from participants with diverse abilities including visual, motor, and cognitive disabilities.