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Thursday, May 10 • 1:00pm - 1:45pm
Takeaways from CUE-10: A Hands-On Comparative Study of Experienced Usability Test Moderators

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This panel provides brand new findings about how experienced moderators do usability test moderation, and what they learned from observing themselves and other expert moderators.

The results are from the most recent Comparative Usability Evaluation study, CUE-10. The purpose of CUE-10 is to gather real-world data about usability test moderation from experienced UX professionals by asking them to carry out moderation under comparable conditions and compare and discuss the results in a subsequent workshop.

CUE-10 assembled 15 experienced UX professionals to discuss best practices in usability test moderation based on a common experience in moderating at least 3 usability test sessions of the contemporary website Ryanair.com with 6 given test tasks. Ryanair is a large low-price airline that flies mostly within Europe.

In the panel, five CUE-10 participants will describe their most important takeaways from the CUE-10 study. All five panelists are experienced usability test moderators.

avatar for Carol M. Barnum

Carol M. Barnum

Director, User Research, UX Firm
Talk to me about user research. It's what I do and what I love and what I have been doing for decades! Always ready to meet others passionate about UX research. Always interested in learning new things about this field.
avatar for Steve Krug

Steve Krug

Lead Author, Advanced Common Sense
Me? Well, I've been a usability consultant for 30 years, and have enjoyed teaching usability testing to hundreds of people in person.But most people know me from my first book Don't Make Me Think, which seems to have become everyone's introduction to UX (over 600,000 served, as McDonald's... Read More →
avatar for Jen McGinn

Jen McGinn

Director of Cloud Management Product Design, VMware
Jen McGinn just started a new role leading a 45-person product design organization for the Cloud Management business unit of VMware. She is on two panels at this year's conference - one on the state of Agile UX and another debating the benefits of high-fidelity design (on the side... Read More →
avatar for Rolf Molich

Rolf Molich

Owner, DialogDesign
Rolf Molich's main interests are: Usability evaluation, UX strategy for beginners, UX certificationRolf owns and manages DialogDesign, a tiny Danish usability consultancy.Rolf has worked with usability since 1984. Before that he worked as a successful software engineer.Rolf is the... Read More →
avatar for Elizabeth Rosenzweig

Elizabeth Rosenzweig

Principal Consultant, Adjunct Faculty, Bentley UXC, HFID
Director of World Usability Day, Principal Consultant at Bentley User Experience Center and Adjunct faculty for Human Factors and Information Design Master's program.

Thursday May 10, 2018 1:00pm - 1:45pm EDT
Back Bay C/D