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Bonnie Cardwell

Sr UX/Tech Writer
Hampton, CT
I work in the Higher Education division of Pearson, an online education, digital content, and testing provider. I work with product designers to create onboarding guides, efficient "UA in the UI" assistance, and traditional standalone Help systems. Currently I'm working on a new product that will include both a web and a mobile app; each will have its own interface and possibly different functionality. The team uses Flare as its primary Help authoring tool; decisions about a tool for mobile UA is still TBD.

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